How to Cancel Your UniLink Subscription (Downgrade to Free Without Losing Your Page)

Cancel your paid plan in minutes, keep your page live on the free tier, and understand exactly what changes when you downgrade.

Cancelling your UniLink subscription does not delete your account or take your page offline. It simply stops future billing and schedules a downgrade to the free plan at the end of your current billing period. Your link-in-bio page remains publicly accessible, your links stay active, and your username is preserved. This guide walks through the full cancellation process, explains what the free plan includes, and covers how to reactivate if you change your mind.

What Cancelling Your Subscription Covers

When you cancel, UniLink immediately stops scheduling future payments. You retain full access to all paid features — custom domain, advanced analytics, digital products, email capture, and everything else on your current plan — until the final day of your billing period. On the day after that period ends, the account automatically switches to the free plan.

The free plan keeps your page live and functional. Your existing links remain in place, your profile photo and bio carry over, and your public URL at unil.ink/username continues to work. What you lose is the set of features that require a paid plan: custom domain mapping, detailed click analytics beyond 30 days, digital product sales, email subscriber capture, custom fonts, and priority support.

If you had a custom domain pointed at your UniLink page, that domain will stop resolving once you downgrade. Visitors going to your custom domain will land on an error page. You have until the end of your billing period to either re-point the domain to a different destination or reactivate your plan to keep it working.

How to Get Started

1. Review your billing date — Open Settings → Billing and note your next renewal date. Cancellation takes effect at the end of this period, not immediately.
2. Check which features you use — Identify whether you have a custom domain, digital products, or active email capture forms. Plan what to do with those before your paid access ends.
3. Export analytics data — Advanced analytics history is not available on the free plan. If you want to keep historical click data, export it from the Analytics section before your billing period ends.
4. Notify your audience if needed — If you have a custom domain that people use, update it or communicate the change before it stops working.
5. Log in to UniLink — Open the Dashboard at unilink.us and sign in with your account credentials.
6. Navigate to Billing — Go to Settings → Billing to access your subscription management options.
7. Proceed to cancel — Click Cancel Plan and follow the on-screen steps to complete the cancellation.

Step-by-Step Guide

1. Open Settings — Click your profile avatar in the top-right corner of the UniLink Dashboard and select Settings from the dropdown.
2. Click the Billing tab — In the Settings sidebar, select Billing. This page shows your current plan, next billing date, payment method, and invoice history.
3. Click Cancel Plan — Find the Cancel Plan button near your current subscription summary. Clicking it opens the cancellation flow.
4. Select a cancellation reason — UniLink may ask you to select a reason for cancelling. This is optional but helps the team improve the product. Choose the closest match and click Continue.
5. Review the downgrade summary — A confirmation screen shows your access end date and lists the features you will lose when the account moves to the free plan. Read this carefully.
6. Confirm the cancellation — Click Confirm Cancellation. You will receive a confirmation email with your access end date and a summary of what changes on that date.
7. Verify the status — Return to Settings → Billing. Your plan should now show "Cancelling on [date]" — this confirms no further charges will be made and the downgrade is scheduled.

Key Settings Explained

How to Get the Most Out of It

The transition from a paid plan to the free plan happens automatically on your access end date. You do not need to do anything on that day — UniLink handles the downgrade in the background. Features that require a paid plan will become locked, and the Dashboard will show prompts to upgrade if you try to access them. Your page itself and all basic content remain untouched.

If you want to pause rather than permanently cancel, downgrading to free achieves the same result with less commitment. Your account stays active, your page stays live, and you can upgrade again at any time with a single click. There is no penalty for upgrading after a cancellation — your previous page content, analytics, and settings are still there waiting for you.

Refund policy: UniLink does not offer prorated refunds for the unused portion of a billing period when you cancel. The cancellation takes effect at the end of the period you already paid for. If you were charged in error — for example, if a free trial was not properly cancelled — contact support at support@unilink.us within 7 days of the charge with your account email and billing details.

After cancelling, you can reactivate your paid plan at any time from Settings → Billing → Reactivate Plan. If you reactivate before your access end date, the cancellation is reversed with no interruption. If you reactivate after downgrading to free, you simply choose a plan and re-enter payment details — your page content and previous configuration are preserved in full.

Troubleshooting Common Issues