How to Use the Video Feedback Block in UniLink (Sell Personalized Video Responses)

A step-by-step guide to adding the Video Feedback block to your UniLink page so you can accept paid video requests, set a response time commitment, manage your queue, and deliver personalized video responses directly to each buyer.

Personalized video has become one of the highest-value things a creator can offer, and for a straightforward reason: it cannot be faked, it cannot be scaled cheaply, and it is genuinely memorable in a way that a signed print or a shoutout post is not. A 90-second video where you say someone's name, address their specific question or occasion, and give them your full attention for that minute and a half is an experience they will watch multiple times and share with the people it references. Platforms like Cameo proved the demand existed at scale. The Video Feedback block brings that capability directly to your UniLink page — on your terms, with your pricing, without a platform taking 25–30% of every booking. The mechanics are the same; the revenue split is entirely different.

What the Video Feedback block does

The Video Feedback block adds a video request form to your UniLink page where visitors can submit a personalized request and pay a fee for a video response from you. The form collects the information you need to record a relevant video — the sender's name, the recipient name (for birthday or gift videos), the occasion if applicable, a message or prompt explaining what they want the video to cover, and optionally a file upload if they want to provide context material (a photo, a document, a workout video for a fitness review). Once the request is submitted and payment clears, you receive a notification and the request appears in your Dashboard queue. You then record the video on your device, upload it through the Dashboard, and the buyer receives an access link to view or download their personalized video.

The block includes two delivery method options: streaming link (the buyer accesses the video through a hosted link that you can set to expire after a defined period) or download (the buyer receives a link to download the video file directly). Streaming links are useful if you want the video to be a lasting personal gift that stays accessible — a birthday video the recipient can revisit on anniversaries; download links are useful if the buyer may want to store the video locally or share it as a file. You can also set a maximum request queue — a cap on the number of open requests you will accept at any time. When that cap is reached, new submissions are paused and a "not currently accepting requests" message appears on the block. This is the most important operational setting in the block and the one most creators configure too late, after they are already behind on deliveries.

The Video Feedback block differs from a simple booking or call tool in one meaningful way: the transaction is asynchronous. The buyer submits a request and pays; you record and deliver when it fits your schedule within the response window you committed to. This asynchronous model is what makes it scalable — you are not scheduling one-on-one time slots, you are batching video recordings and delivering them in bulk when your calendar allows. A creator who records five personalized videos in a two-hour sitting processes a week's worth of requests. That efficiency is only possible when the buyer understands they are not booking a live session, which is why the response time commitment and the block description both need to set this expectation explicitly.

Before you start

1. Connect Stripe or PayPal in live mode: Go to Dashboard → Settings → Payments and confirm a live-mode payment processor is active. The block will appear functional in test mode but cannot process real payments until live mode is confirmed. Complete any pending identity or business verification in your Stripe account before publishing the block.
2. Set a price that accounts for your actual time per video: Before opening the editor, work out what a realistic price is. A personalized video typically takes 15–30 minutes when you include reading the request, thinking through what to say, recording one or two takes, and uploading the file. If you value your time at $100/hour, the floor is $25–$50 per video. If your audience is broad and the videos are emotionally significant (birthdays, anniversaries, fan shoutouts), the ceiling is much higher — Cameo creators with similar followings to yours are a useful public benchmark. Price based on time, not on what you think the market will tolerate; the market adjusts around quality and delivery consistency, not around initial pricing.
3. Write the block description before opening the editor: Your block description needs to tell potential buyers three things: what kinds of videos you make (fan shoutouts, coaching feedback, birthday greetings, expert feedback on submitted work), what information they need to provide in the request, and how and when you deliver the video. A clear description reduces the number of poorly-specified requests that require back-and-forth clarification before you can record. "I record a 60–90 second personalized video responding to your question or celebrating your occasion. Please include the recipient's name, the occasion, and 2–3 sentences on what you would like me to cover." That is enough to set the buyer up for a request you can actually fulfill.
4. Decide your queue limit before you need it: Think about how many video requests you can realistically complete in a week given your other commitments. If the answer is four, set your queue limit to six or eight — a small buffer, not unlimited. Setting a queue limit to zero (unlimited) means you will find out you are overextended when you already have twelve overdue videos, not before the problem starts.

How to add the Video Feedback block to your page

1. Open your page in the Dashboard: Log in to UniLink, go to My Pages, and click Edit on the page where you want the Video Feedback block to appear.
2. Add a new block: Click + Add Block in the editor. In the block picker, scroll to the Commerce or Creator section and select Video Feedback.
3. Set the price and currency: Enter the price per video response and select your currency. The price is displayed prominently on the block before the buyer fills in the request form — it is one of the first things they see, so it should be a number you can stand behind publicly.
4. Write the block title and description: Replace the default title with a clear offer label — "Personal Video from Me," "Video Feedback," "Custom Video Response," or whatever fits your tone. Then write the description: what you will cover, what information the buyer should include in their request, your response window, and what the video will look like (length, format, whether you appear on camera or use screen recording for feedback videos).
5. Set the response time commitment: Enter your response window in the designated field — "Delivered within 3 business days," "I record and deliver within 5 days," or whatever is accurate. This text appears on the block before payment. Write what you can deliver every week, not what you can deliver in your best week. Missing this window is the primary driver of disputes on video request products.
6. Configure the request form fields: Enable the form fields relevant to your offer type. Standard fields include to/from name, occasion (for gift and celebration videos), and message (the buyer's prompt for what to cover). For coaching or expert feedback videos, enable the optional file upload field so buyers can submit the work they want feedback on — a written draft, a photo, a short video of their form. Disable fields that are not relevant to your use case; unnecessary form fields increase abandonment.
7. Set the maximum request queue: Enter a number in the queue limit field. This is the maximum number of open (not yet delivered) requests you will accept at any time. When the queue is full, the block switches to a "not currently accepting requests" state automatically. Set this to a number you are confident you can deliver within your response window even if all slots fill on the same day.
8. Choose your video delivery method: Select streaming link or download. Streaming is the default and is appropriate for most use cases — the buyer accesses the video through a link, you can set a link expiry period, and the video is hosted without the buyer needing to manage a file. Download is better for coaches delivering feedback on submitted work, where the buyer may want to store and revisit the video offline.
9. Set the notification email: Enter the email address where you want new request notifications delivered. Use an account you check at least once per day — requests sitting unread in your Dashboard for three days while your response time commitment says "2 business days" is a problem that starts before you have even looked at the request.
10. Save and publish: Click Save, then Publish. Review your live page on a mobile device — confirm the price is visible, the description reads clearly, the form fields are all present, and the "submit request" button is accessible. Do not submit a test payment from your own card; instead verify your Stripe account is in live mode in the Stripe dashboard.

Key settings explained

How to scale your Video Feedback offering without losing quality

The asynchronous structure of the Video Feedback block is what makes it potentially scalable, but scaling it requires deliberate management rather than just accepting more requests at a higher price. Creators who try to scale by simply increasing queue limits and lowering delivery times without adjusting their recording workflow typically hit a wall: the videos get shorter, less personalized, and more generic as the pressure to clear the queue increases. The buyer who paid $75 for a personalized video and received something that feels like a form letter recorded in two takes has a legitimate grievance about the value they received, even if the video was technically delivered on time.

The version of scaling that works is batched recording with a higher queue limit and a slightly longer delivery window. If your current setup is a three-day response window with a ten-slot queue and you are consistently delivering in two days, you have room to extend to a fifteen-slot queue with a five-day window without compromising quality. The extra time per batch means you can read each request more carefully before recording, do one or two takes rather than one, and close each video more personally. Buyers notice the difference between a creator who clearly read their request and a creator who addressed the name and occasion but missed the specific thing the buyer wanted covered. The specific thing is what makes the video worth sharing.

The other dimension of scaling is pricing. As your queue fills consistently and you are delivering on time without strain, you have demand evidence for a price increase. Raise the price in $10–$25 increments and monitor: if the queue still fills at the new price, you have priced correctly. If submissions slow significantly, the market is telling you your audience perceived $X as the fair value and the increment was too aggressive. Price calibration is ongoing — treat the price as a variable you revisit quarterly based on queue fill rate, delivery consistency, and buyer feedback, not as a number you set once and leave indefinitely.

Troubleshooting

Frequently asked questions